Frequently Asked Questions

Menus and Service

Do you cater for special dietary requirements?
Yes, we are able to accommodate most dietary preferences and restrictions including vegetarian, vegan, halal, and gluten-free. Extra charges apply.

Food Allergy Disclaimer
We make every attempt to identify ingredients that may cause allergic reactions for those with food allergies. Every effort is made to instruct our food production staff on the severity of food allergies. However, there is always a risk of contamination. There is also a possibility that manufacturers of the commercial foods we use could change the formulation at any time, without notice. Customers concerned with food allergies need to be aware of this risk. Garnishes Catering will not assume any liability for adverse reactions to foods consumed, or items one may come in contact with while eating Garnishes Catering foods. Customers with food allergies are encouraged to contact us for additional information.

Do you provide staff to serve our guests?
We have an entire team of qualified wait staff to assist you in setting up for your function, as well as serve food and drinks, and clearing up after the event. If food is to be prepared on the premises our chefs are neatly presented in uniform. Depending on your numbers, staff are charged as a separate cost to our menus at the appropriate hourly rate, from the time they leave our headquarters until their return.

Can I pick up my order?
Some of the platters and finger food orders can be picked up from our premises during business hours if preferred.

Can you provide tables, chairs, linen, cutlery and glassware?
Garnishes Catering is happy to quote and provide a wide variety of chattels required for your function. Any lost or damaged equipment will be charged at the replacement cost. Please be aware that a cleaning fee may apply.

What is the minimum order?
To have your catering delivered, a minimum order of $200.00 is required on a weekday and a minimum order of $500.00 is required on a weekend. Additional delivery charges may apply, depending on your location.

Do you deliver outside the CBD?
We have no limit on how far we will travel and have catered for weddings as far as Byron Bay. Please note that delivery fees may apply.

How many sandwiches are in a ‘round’?
1 sandwich (two slices of bread) cut into 4 points. We recommend 1.5 rounds per person.

When do I need to finalise numbers?
Final numbers are required at least a week prior.

Food items are subject to availability, if the menu item is unavailable we will substitute t for a similar item.

Payment & Cancellation

Payment Methods
Acceptable methods of payment are Visa and MasterCard, cash or EFT. For all credit card payments, a surcharge of 0.74% will apply. 

Terms of Payment
Payment is due within 7 days from the invoice date however we reserve the right to vary the terms of payment. Failure to pay the invoice within the terms as noted on the invoice may incur a late payment fee.

Do you require a deposit?
A 50% deposit is requested for all serviced events.

What happens if I need to cancel my event?
Should the unfortunate event arise where the booking needs to be cancelled, we will refund the deposit for cancellations made more than 31 days prior to the event (administrative charges may apply). We will retain the whole deposit for cancellations made within 30 days of the event.

Is GST included?
Prices listed on our website are inclusive of GST unless stated otherwise. Please note that prices are subject to change but are firm once your deposit has been paid.

Website disclaimer
Our website is intended to provide visitors with general information about us, our services and our associated companies. It does not intentionally constitute legal or any other professional advice, contract or service.